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UX Audit for Live Casino Product
Project Type
UX Research / UX Audit
Role
UX Researcher / Usability Analyst
Keywords
UX Audit, Heuristic Evaluation, Live Streaming UX, Accessibility Review, Trust & Credibility, Real-Time Interaction.
Research Goal
Evaluate the effectiveness of interaction patterns, support seamless integration of live streaming with UI elements, and strengthen the credibility and clarity of the experience in a high-stakes environment.
Methodology & Metrics Used
A heuristic analysis based on Nielsen’s Usability Heuristics and domain-specific criteria for real-time and stream-driven experiences. Special attention was paid to visibility, responsiveness, accessibility, and trust indicators.
Outcome
The audit surfaced several improvement opportunities, including inconsistent interface patterns, low accessibility readiness, and weak feedback cues for live events. The findings led to actionable suggestions focused on reducing friction, enhancing user trust, and aligning the visual experience with the fast-paced nature of live casino gameplay.
